telecoms > Phone Systems FEATURES

Music on Hold

Music on Hold is a system that allows you to create customised on-hold messages that will help to drive sales and educate your customers.

Did you know that 34% of callers whose calls aren’t answered will not ring back?

All businesses have to place callers on hold from time to time, whether they are simply transferring a call to another member of staff, resolving a query or perhaps all the lines are busy. Many businesses still operate with very dated music on hold or some with no music on hold at all meaning that callers can become frustrated and may even hang up which of course can lead to a negative impact not only on your businesses image but also a possible loss in business.

A professionally recorded music on hold service can not only improve your call handling experience for your customers but it can also become a fantastic marketing tool and a great way of keeping your customers informed about things such as opening times or amendments to products and services. For example a customer may not realise that your business offers several other services that may benefit them and whilst they are waiting on hold you have their undivided attention!

Create your personalised Music on Hold production with us.

Music on hold ready phone systems

The good news in that all the Ericsson-LG telephone systems and VOIP solutions that we offer come with full music on hold capabilities. You can either select from one of the several generic music on hold choices that come as standard, record your own or take advantage of the professionally recorded music on hold service that we offer:

Our cloud phone system (VoIP) solution comes with call recording software free of charge with 90 days secure online storage. All the calls for your business are stored here and can be accessed easily via a web portal to listen back to and download them whenever required.

sylvie Mills
sylvie Mills
2024-02-21
Redline are an amazing company who never fail to provide exactly what you need in terms of business and personal communications. Where every major telecoms company failed us, Redline resolutely worked to find a solution and saved my business thousands and helped me provide a very important service to vulnerable clients. Highly recommended, they are my go-to providers now and I will not change. 10 out of 10.
Julie Bagley
Julie Bagley
2023-11-13
We recently had a new phone system installed by Redline, their service was excellent and the engineer Rhys was helpful, polite & explained how to use the system concisely & patiently, thank you Rhys
Jack Rodell-jones
Jack Rodell-jones
2023-10-18
Been with redline for over 3years now and the service has been perfect. Alex Simmonds utilised his wealth of knowledge to find us the perfect package he knew would be right for our business. Installation and aftercare have been stellar with every issue dealt with within minutes. Highly recommend this local company that has the service to match the market leaders!
Simon
Simon
2023-10-12
We have just updated our phones and changed the network supplier with the help of Redline Telecom. Their service was excellent without any limit on their time spent ironing out all of the issues associated with a new phone set-up. The engineers Rhys and Jake were excellent the day of installation. I would recommend Redline Telecom without hesitation.
Sarah Morant
Sarah Morant
2023-10-02
We had a great experience when changing our phone system recently. Rhys was particularly helpful and patient and went through the new processes in great detail. Thank you.
Toni Barnett
Toni Barnett
2023-09-12
We use Redline for all our phone and internet requirements. Customer service is amazing, very reliable, always willing to go that extra step. Highly recommend. Jake especially has been so patient and helpful when fitting our new telephone system. Thank you.
Mike & Anne Broxwood
Mike & Anne Broxwood
2023-08-11
The team arrived promptly and proceeded to install our new system professionally and confidently.This was not straight forward due to the lack of any visible attempt at labelling of the different lines by the previous supplier, but this large job was completed successfully and quickly.
Compressors and Washers Ltd
Compressors and Washers Ltd
2023-08-10
Excellent service as ever from the team at Redline! Turned an absolute mess of cables into a fully functional cabinet system. Special thanks to Rhys and Jaydon for their expert advise and installation!
Joe Phillips
Joe Phillips
2023-08-09
Always the best service. Fast, attentive and always willing to go the extra mile. Wouldn’t use anyone else
J B
J B
2023-06-02
Lovely friendly bunch

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