Cloud Phones (VOIP)

Cloud phone system experts

With the closure of the traditional BT Openreach PSTN & ISDN traditional telephone network scheduled for 2025, more and more businesses are starting to move towards fully hosted cloud phones systems. We have already helped over 500 businesses make the switch to a cloud phones.

Why would I want a VoIP System?

Not only do the latest VoIP (Voice over Internet Protocol) systems have exceptional call quality but they are packed full of features giving your business the perfect call handling experience and great flexibility.

Gone are the days where staff are simply tied to one desk. With a cloud phones system you can use your desk phone from anywhere with a broadband connection. Better still, mobile phone and PC integration allows for full remote working capability where you can easily make and receive calls on your business phone system no matter where you are in the world. Our award-winning cloud phone system solution (iPECS Cloud by Ericsson LG) offers all of this and more!

Ericsson-LG iPECS Cloud system offers

Call Recording with 90 days free online storage

Conference & video calling

Individual direct dial numbers

Mobile phone & PC Application

Voicemail & voicemail to email service

Calling Menu’s

CRM, Microsoft Teams and Microsoft outlook integration

Music on-hold & on-hold marketing

Hot desking

Call queues

Call Reporting

Online Management Portal

Frequently Asked Questions

All prices are exclusive of VAT & are based on a 36 month contract term.

Connectivity is key for VOIP and is reliant on a good, stable broadband connection. We can complete a free health check on your broadband to determine if your existing connection is suitable and we also offer all businesses free site surveys to see if VOIP is right for your business.

Don’t worry, there are a number of failover solutions available to ensure that you aren’t left without phones should a fault ever occur on your broadband connection. One example is to have a router with a sim card slot with can utilize a 4G mobile broadband connection. If your main connection ever fails your phones can automatically switch over to the 4G mobile broadband sim card! We offer and number of failover solutions so please get in touch for further details.

iPECS Cloud comes with a super secure, easy to use online portal which can be used to quickly make any changes to the set-up of your system such as changing what phones ring at what times or the time schedule that your voicemail service is set to. You can also call our main 24/7/365 support line where we can assist with making changes remotely for you as well!

Yes! We can port all numbers onto the iPECS Cloud platform, whether you are moving from another cloud system or directly from your existing ISDN2 or analogue phone lines. We can ensure that your new cloud phone system is set-up alongside your current system initially to ensure you have no downtime as part of the process. We also provide full staff training to ensure that your transition to cloud is as easy as possible.

sylvie Mills

2024-02-21

Redline are an amazing company who never fail to provide exactly what you need in terms of business and personal communications. Where every major telecoms company failed us, Redline resolutely worked to find a solution and saved my business thousands and helped me provide a very important service to vulnerable clients. Highly recommended, they are my go-to providers now and I will not change. 10 out of 10.

Julie Bagley

2023-11-13

We recently had a new phone system installed by Redline, their service was excellent and the engineer Rhys was helpful, polite & explained how to use the system concisely & patiently, thank you Rhys

Jack Rodell-jones

2023-10-18

Been with redline for over 3years now and the service has been perfect. Alex Simmonds utilised his wealth of knowledge to find us the perfect package he knew would be right for our business. Installation and aftercare have been stellar with every issue dealt with within minutes. Highly recommend this local company that has the service to match the market leaders!

Simon

2023-10-12

We have just updated our phones and changed the network supplier with the help of Redline Telecom. Their service was excellent without any limit on their time spent ironing out all of the issues associated with a new phone set-up. The engineers Rhys and Jake were excellent the day of installation. I would recommend Redline Telecom without hesitation.

Sarah Morant

2023-10-02

We had a great experience when changing our phone system recently. Rhys was particularly helpful and patient and went through the new processes in great detail. Thank you.

Toni Barnett

2023-09-12

We use Redline for all our phone and internet requirements. Customer service is amazing, very reliable, always willing to go that extra step. Highly recommend. Jake especially has been so patient and helpful when fitting our new telephone system. Thank you.

Mike & Anne Broxwood

2023-08-11

The team arrived promptly and proceeded to install our new system professionally and confidently.This was not straight forward due to the lack of any visible attempt at labelling of the different lines by the previous supplier, but this large job was completed successfully and quickly.

Compressors and Washers Ltd

2023-08-10

Excellent service as ever from the team at Redline! Turned an absolute mess of cables into a fully functional cabinet system. Special thanks to Rhys and Jaydon for their expert advise and installation!