Company > Case studies

Jenkinson Builders

Jenkinson Builders identified the need for a second line in order to ensure that customers could get through to the company at all times.

Jenkinson Builders

Jenkinson’s are a traditional building company specialising in renovations, historical listed buildings, commercial buildings, barn conversions and bespoke projects throughout Powys, Herefordshire, Monmouthshire and Worcestershire. Based in Three Cocks, near Hay-on-Wye, the company was founded over 50 years ago and now employ over 20 members of staff.

Redline Engineers

The Issue?

When the Contracts Manager Toby Johnson originally contacted Redline the company had been let down by their existing telecoms provider after initially being promised a second line to work from their main number. Toby had identified the need for a second line in order to ensure that customers could get through to the company at all times and did not just get an engaged tone if the line was already in use.

Unfortunately when the order was placed with their existing provider Openreach failed to install the second line as requested and the problem got worse when they were even left without their original line for a number of days. Jenkinsons existing handsets were also not sufficient and with no telephone system in place following a lack of advice from their supplier they would have had no way of managing inbound calls or transferring calls between their current handsets.

The Response

A full site survey was completed in order to review the existing set-up and cabling in order to decide on the best route forward. This also provided a great opportunity to have an in-depth chat with Toby about the company’s requirements moving forward. It soon became clear that a professional voicemail service and a telephone system with call handling facilities would be perfect in order to ensure that Jenkinsons did not miss any incoming calls and potential business. We also tested the broadband speeds to establish whether IP voice was a realistic solution.

Redline Cloud Phones

The Solution

Following the site survey Redline recommended that the most cost effective, efficient solution would be a fully hosted iPECS Cloud VoIP system. As Jenkinsons already had a stable Fibre Broadband connection in place, the connectivity was perfect for making and receiving all their voice calls from and this solution. This also meant that the company did not have to purchase a physical on-site telephone system meaning the initial outlay was much lower than expected.

We supplied Jenkinsons with three Yealink VoIP handsets and licences which plugged directly into their existing broadband router with made to measure Ethernet cables which we provided. With every VoIP licence acting as an inbound/outbound line, Jenkinsons now have three lines meaning all members of the office staff can make/receive a call at any one time. We even ported their main number onto the VoIP licences meaning there was no break in service.

What our client had to say…

iPECS Cloud has allowed us to have all the features of a traditional on- site telephone system at the fraction of the cost. The flexibility it has given our business is great and I can now even have my office extension number working from my mobile.

Toby Johnson – Contracts Manager

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