J & C Griffiths Ltd

J&C Griffiths Agricultural Engineers are a family run business specialising in the supply of new and used Ifor Williams Trailers and farm machinery, and a range of servicing, repair and spares for both new and older equipment. Having been established since 1952 they have a proud track record within the agricultural supply sector and aim to supply our customers with the right equipment at the right cost.

The Issue?

Davina Griffiths the Financial Manager contacted Redline following a number of issues with their existing telephone system and current services with BT:

Outdated telephone system – issues with transferring & directing calls

Expensive line rental & call usage rates

Intermittent broadband issues

ISDN2 line in place (Openreach are switching off the ISDN network in 2025)

Lack of support & ongoing maintenance

The Solution

Installation of our fully hosted iPECS Cloud VoIP solution

5 x VoIP licences allowing the customer to make or receive 5 calls at once

Unlimited call package

Installation of Fibre Broadband

Calling menu feature – Callers easily directed to the correct department

Full ongoing support & maintenance

Cordless handsets provided for workshop staff

Handsets with busy lamp field feature– easily see which users are on the phone

DrayTek router & 4G mobile broadband connection supplied as a failover solution if the Fibre broadband connection ever fails

What our client had to say…

The new phones are fantastic! The new calling menus features means that the boys in the workshop are no longer having to continually answer the phone unnecessarily as all our calls are directed to the correct department. Nick, the engineer who installed our system was extremely helpful and we have been extremely impressed with Redline as a whole.

Davina Griffiths – Financial Manager