terms and conditions

This page contains links to all of our terms of business. To download/view the terms click on the required box below.

General Terms and Conditions

Our General Terms and Conditions apply to the supply of all of our goods and services and the supplemental terms apply additionally to each service that is specified on our quotation / order.

Sale of Goods Terms

These terms apply to our sale of goods.

Mobile Terms

These terms cover our supply of all mobile agreements which include:

  • Sim-only & handset plans
  • EE, Vodafone, O2 and Three mobile networks
  • Mobile broadband
  • Multi-network broadband failover solutions  

Broadband Terms

These terms cover our supply of contended, asymmetric Broadband Services, which include:

  • FTTC Broadband with Internet Access
  • FTTP Broadband with Internet Access
  • SOGEA Broadband with Internet Access
  • ADSL Broadband with Internet Access
  • Satellite Broadband with Internet Access
  • Router packages & maintenance

IP Telephony Service Terms

These terms cover our supply of all VoIP telephony services for hosted cloud solutions and SIP Trunks.

Leased Line Terms

These terms cover our supply of uncontended, symmetric Leased Line Services, which include:

  • Fibre Ethernet with Direct Internet Access
  • Fibre MPLS with Direct Internet Access
  • Ethernet over FTTC with Direct Internet Access
  • EFM with Direct Internet Access