Redline Telecom, 13 Commercial Road, Hereford HR1 2BB

Tel: +44 (0) 1432 367188

We are Hereford’s experts in hosted VOIP solutions! 


With the closure of the Openreach ISDN network scheduled for 2025 more and more businesses are starting to move towards fully hosted cloud based systems. We've been using a hosted VOIP telephone system in our own office for 8 years now and over half of the systems that we install are now hosted VOIP solutions.

Not only do the latest VOIP (Voice over Internet Protocol) systems have exceptional call quality but they are packed full of features giving your business the perfect call handling experience. 


 How does VOIP work?   

Hosted VOIP systems can give the flexibility that many traditional systems are unable to provide. As long as you have a stable broadband connection you can simply plug your handset in anywhere and start making calls from your virtual cloud based number.


Learn more about the award winning Ericsson LG iPECS Cloud: LG Ericsson iPECS Cloud Brochure



Ericsson LG iPECS Cloud comes packed with features such as music on-hold, call recording, voicemail to email, instant messaging, call queues, calling menus and much, much more! There's even a mobile app so that you can make and receive calls on your office extension number from your mobile! 

iPECS Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the cloud.

iPECS Cloud is tailored to deliver reliable and simple communications to your desktop from our highly secure and resilient UK based data centres. This means we manage the phone system for you and you just use the handset, web portal or applications to access everything you need, when you need it.

iPECS Cloud is designed to suit businesses of all sizes whether you are a single home office or a business with multiple locations around the globe.

With on-demand features and same-day provisioning you can add users or remove users quickly and easily. With our advanced feature packs you can completely tailor the user’s experience and provide a call centre solution, reception console and much more with a simple click.

iPECS Cloud brings your teams together with simple tools for collaboration and communication. On-demand access to features and the ability to add or remove users means you have the flexibility to adapt to your business needs.

With fully featured handsets and simple web, PC or smartphone interfaces your users will understand the benefits of iPECS Cloud in record time.

"iPECS Cloud has allowed us to have all the features of a traditional on-site telephone system at the fraction of the cost. The flexibility it has given our business is great as I can now have my office extension number working from my mobile."

Toby - Jenkinson Builders

“We've been working with Redline for a number of years now for the supply & support of our fixed line services and business mobiles and they have always been really helpful. That made it an easy decision to use Redline when we knew that we needed to upgrade our telephone system. With the internal changes that we have been making at the company our new cloud system has given us great flexibility. We now have the ability to choose which of our two numbers we dial out on & we have been able to set-up separate time schedules & voicemails so that we can improve on the call handling experience for our customers and ensure that all calls are routed and dealt with by the correct members of staff.”

Heather - The Great British Florist

Ericsson LG Handset Range

  • Is VOIP right for my business?
    Connectivity is key for VOIP and is reliant on a good, stable broadband connection. We can complete a free health check on your broadband to determine if your existing connection is suitable and we also offer all businesses free site surveys to see if VOIP is right for your business.
  • What happens if my broadband connection goes down?
    Don't worry, there are a number of failover solutions available to ensure that you aren't left without phones should a fault ever occur on your broadband connection. One example is to have a router with a sim card slot with can utilize a 4G mobile broadband connection. If your main connection ever fails your phones can automatically switch over to the 4G mobile broadband sim card! We offer and number of failover solutions so please get in touch for further details.
  • How do i make changes to my VOIP system?
    iPECS Cloud comes with a super secure, easy to use online portal which can be used to quickly make any changes to the set-up of your system such as changing what phones ring at what times or the time schedule that your voicemail service is set to. You can also call our main 24/7/365 support line where we can assist with making changes remotely for you as well!
For more information contact us on 01432 367188 or GO TO CONTACT PAGE