Redline Telecom, 13 Commercial Road, Hereford HR1 2BB

Tel: +44 (0) 1432 367188

info@redlinetele.com

Magenta Technology Ltd are based just outside Hereford city centre and are experts in business printing solutions including photocopiers and multi-functional printing devices. Having been established over 20 years the company has a great reputation for providing businesses with the best possible machines for their environment backed-up with very competitive pricing and first class support. https://www.magenta-tech.com/

The Issue?

  • ISDN2 phone line in place only allowing 4 concurrent calls at once & Openreach will switch-off the ISDN network in 2025
  • Limited data cabling in existing building restricting the amount of data access points for staff
  • Sales staff having to make/receive calls on personal mobiles when they are not in the office 

The Solution

  • Existing building re-cabled with additional data points, data cabinet, 24 port patch panel, POE (power over Ethernet) switch and a DrayTek business grade router 
  • Installation of the award winning LG Ericsson IPECS Cloud VOIP system
  • 7 x IP Handsets allowing 7 concurrent calls at once
  • Individual voicemails & voicemail to email service 
  • Mobile application set-up allowing remote staff to make/receive calls over the system through their mobile

 

Working alongside Redline has been an absolute pleasure and they have taken care of the whole process from start to finish including the data cabling for our building and porting across our existing telephone number. We wanted a system that will grow with our business allowing plenty of flexibility and the ability for our staff to contact customers on the move so that we can give them the best possible service. 

Chris Passey - Director

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