Redline Telecom, 13 Commercial Road, Hereford HR1 2BB

Tel: +44 (0) 1432 367188

info@redlinetele.com

J&C Griffiths Agricultural Engineers are a family run business specialising in the supply of new and used Ifor Williams Trailers and farm machinery, and a range of servicing, repair and spares for both new and older equipment. Having been established since 1952 they have a proud track record within the agricultural supply sector and aim to supply our customers with the right equipment at the right cost.

The Issue?

Davina Griffiths the Financial Manager contacted Redline following a number of issues with their existing telephone system and current services with BT: 

  • Outdated telephone system – issues with transferring & directing calls
  • Expensive line rental & call usage rates
  • Intermittent broadband issues
  • ISDN2 line in place (Openreach are switching off the ISDN network in 2025)
  • Lack of support & ongoing maintenance

The Solution

  • Installation of our fully hosted VOIP solution eve
  • 5 x VOIP licences allowing the customer to make/receive 5 calls at once 
  • Unlimited call package 
  • Installation of Fibre Broadband 
  • Calling menu feature – Callers easily directed to the correct department 
  • Full ongoing support & maintenance 
  • Cordless handsets provided for workshop staff 
  • Handsets with busy lamp field feature– easily see which users are on the phone  
  • DrayTek router & 4G mobile broadband connection supplied as a failover solution if the Fibre broadband connection ever fails 

The new phones are fantastic! The new calling menus features means that the boys in the workshop are no longer having to continually answer the phone unnecessarily as all our calls are directed to the correct department. Nick, the engineer who installed who installed our system was extremely helpful and we have been extremely impressed with Redline as a whole.

Davina Griffiths - Financial Manager

 

 

 

 

 


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