The high level of support that we offer our customers is absolutely vital to our success and we recognise that this would not be possible without our fantastic team based here in Hereford. If you have a background in telecoms or you're looking to make the step into the industry and you feel that Redline would be a good fit for you then we would love to hear from you!
If you feel that you have what it takes to join the Redline team then please send over a copy of your CV to: info@redlinetele.com
Job title: Customer Service Coordinator
Location: Hereford City Centre
Salary: £22,000 - £25,000
Description:
An excellent opportunity has arisen to join a reputable b2b telecommunications company based in Hereford city centre. Established for 25 years and trusted by over 1000 businesses, Redline Telecom specialise in telephone & hosted cloud systems (VOIP), broadband and mobiles. Full product training will be provided as part of the role.
The successful candidate will be a central figure within the Redline team in order to provide excellent customer service to both new and existing customers.
The right person will need to be comfortable working in a fast paced environment providing first line support to existing customers over the telephone and via email so very strong written a verbal communication skills will be key. This will include reporting and monitoring line and broadband faults and working alongside our engineer team to pass over and monitor any advanced faults or telephone system faults. A meticulous attention to detail and strong organisational skills will be key in order to keep clients updated and ensure everything is recorded using our in-house CRM system.
The service delivery aspect of the role will involve overseeing all new orders by arranging ordering stock & services from our suppliers, keeping customers updated throughout the process and working closely with our engineer team to ensure an excellent delivery of the service.
Benefits:
Working Hours:
Monday – Friday (09.00 – 17.30)
28 days holiday including bank holidays
Essential Skills & requirements:
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