Redline Telecom, 13 Commercial Road, Hereford HR1 2BB

Tel: +44 (0) 1432 367188

Did you know that 60% of callers who are put on hold with no messages or music will hang up and 16% of callers have made a purchase based on an 'on-hold' marketing offer?


All businesses have to place callers on hold from time to time, whether they are simply transferring a call to another member of staff, resolving a query or perhaps all the lines are busy. Many businesses still operate with very dated music on hold or some with no music on hold at all meaning that callers can become frustrated and may even hang up which of course can lead to a negative impact not only on your businesses image but also a possible loss in business.

A professionally recorded music on hold service can not only improve your call handling experience for your customers but it can also become a fantastic marketing tool and a great way of keeping your customers informed about things such as opening times or amendments to products and services. For example a customer may not realise that your business offers several other services that may benefit them and whilst they are waiting on hold you have their undivided attention!


  • Inform customers of business opening times
  • Market products and services
  • Reassure customers that their call is still connected and being dealt with
  • Give your customers a professional image as their first impression


The good news in that all the LG Ericsson telephone systems and VOIP solutions that we offer come with full music on hold capabilities. You can either select from one of the several generic music on hold choices that come as standard, record your own or take advantage of the professionally recorded music on hold service that we offer:


How it works?

Our professional music on hold service allows you to design and create your own script which you want your customers to hear when they are placed on hold. You then have the option to select from over 300 different real life voice actors to professionally record your script and then match this with your choice of 100's of no royalty fee tunes.



Like most companies, Redline also have to place our customers on hold from time to time. Please use the link below for an example of our very own music on hold or of course give our team in Hereford a call and we can give you a quick demo by placing you on hold!




The cost? 

Our professionally recorded music on hold service starts from just £12.00 per month which gives you up to two message per year.

If your existing telephone system is not compatible then a separate MOH player unit can be purchased separately or of course if you are an existing customer with a telephone system from Redline then your telephone system should already have an MOH player built in!